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Set Up Custom Domain Authentication (DKIM and SPF)

Last updated by Rich Orr on April 26, 2017 10:01

To help emails reach inboxes we authenticate all emails sent via InTouch CRM. By default we apply our own authentication but if you want your emails to you look more professional you can set up custom DKIM authentication. This allows you to authenticate your emails using your own domain. 

In a nutshell if you'd prefer your emails not to show as being sent via yourcrm.co.uk custom domain authentication is what you are looking for. To set up custom domain authentication you will need your own domain (i.e. not a Gmail or Yahoo account) and access to your DNS. There is a one off fee of £60 + vat to get this set up and we'll also make your DNS changes too if you give us access.

Step 1

Add two new CNAME records (replace yourdomain.com with your own domain):

key1._domainkey.yourdomain.com CNAME esp1.yourcrm.co.uk

key2._domainkey.yourdomain.com CNAME esp2.yourcrm.co.uk

Step 2

For the SPF create TXT record:

TXT v=spf1 include:yourcrm.co.uk ?all

Step 3

Contact us via support ticket and we'll get you set up and sending from your own domain.