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Email Report: Unsubscribes & Complaints

Last updated by Sam Brown on November 08, 2016 13:21

This section of the report highlights which contacts have either unsubscribed from your email campaign or made a complaint, what's the different. Well with our system, for each email that you send there has to be an unsubscribed tag in it - this %unsubscribed% so when you customer clicks they will not receive any more emails from you. If however, it's come back as a complaint this is where they have marked it as "Spam". 

If however a customer has clicked on this by mistake or they have changed their mind here is what you have to do. 

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