A: Within the SMS report replies you will see the names of the contacts. Click on the contact name (which takes you to their contact record), then go to More Options > Add a task and there you can assign the task to one of your users.
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A: Within the SMS report replies you will see the names of the contacts. Click on the contact name (which takes you to their contact record), then go to More Options > Add a task and there you can assign the task to one of your users.