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System says invalid email address when adding a contact

Last updated by Sam Brown on March 21, 2018 10:09

You may have been trying to add or edit an email address into a contact's record but you are getting an invalid email address message?

A: check the validity of your email address:

1. Check that it is a recognizable email address format e.g. demo.tester@testdomain.com

2. Check that you have not copied any spaces either at the beginning, middle or end of the email address.

3. If you have been copy/pasting the email address in then try to manually type the email address from your keyboard.

Hint: Email address is a unique identifier within your account so only 1 unique primary address is allowed for each contact as their primary email address and that email must be unique to them.