When you create a mail merge, whether that is a simple document that you put together in Microsoft Word or a document you create using the online editor within the system, you can personalise it by using some simple tags.
To do this, first click on 'Letters & Labels'. From there, you then click on 'Create a new Mailmerge'.
As you go through to the next stage, you will have the option of selecting a Mailmerge template. In that template is where you would need to add these tags. To create a template for Mailmerge, click on the link below.