This occurs when the phone or device used to take the picture originally was held upside down. When viewed on your computer, the operating system will correct this and show it the right way up - however when it is uploaded to InTouch it will use the meta-data of the image to display it in it's original state.
This can be corrected by following this guide:
http://help.contactology.com/help-my-image-is-upside-down-when-viewed-on-an-iphone