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Troubleshooting - Why is my image distorting in my email

Last updated by Sam Brown on July 02, 2015 23:19

  1. Have you checked the size of the original image? With templates which are built for our editor, the image sections are quite set, which means if you upload an image with is the wrong shape, etc, the system will try and retain the aspect ratio so the image hopefully fits, sometimes this isn't always possible IE if you are trying to add a large portrait sized image in to a landscape sized placement - the system will try and make it fit.

If you are still having an issue with the images, please raise a support ticket